Endoh’s Dungeon

Alright, I need to rant this off my chest seriously. I have had enough of Starhub and Linksys!!! The reason why I named both is because they LOVE to PUSH the RESPONSIBILITY to one another whenever the connection is screwed!Ever since the maintenance that early morning which affects the Northern connection, I am facing more frequent disconnections than ever before. When I say more frequent, the figure stands at more than 30 times in a single day. I was disconnected 5 times during a 30min conversation with Lenne earlier on, and that poor gal watched me disconnected again and again!

I am fine with 1 to 3 disconnections per day on a regular basis, I could close one eye to that. I think I am fairly tolerant compared to others who cannot even stand one single disconnection! More than 30 times a day? Yes, I actually took all the timings down since I am not sure whether the problem resides in the router or the internet connection. Just that it is by coincidence I am only looking at such a high disconnection rate straight after that maintenance. Why am I not calling them again? My reason is simple.

I have called so many times, their only commitment to assist in helping to resolve this issue is… “Sir, can you follow my steps and uninstall the connection and we will go through it step by step again.” Hello… I have gone through this step from my first call to the most recent call. How many times do you want to repeat the same setup all over again? That’s so much for Linksys, and who the hell do you employ seriously? Can you guys stop speaking in that damn fake British accent? It’s irritating when you try to slur the words… and yes, I AM ONE CUSTOMER WHO HATES THE WAY YOU GUYS SPEAK OVER THE PHONE!

10 out of 10 times, I am thrown back to Starhub… “Sir, you might want to call up with Starhub because after resetting the wireless setup, the problem apparently do not lies in the hardware.” Fine, Starhub I will call.

One thing that all customers should be accustomed to by now, whatever Starhub cannot solve they will always end up with “Sir, I suggest you take off your wireless and try out a direct connection with the modem instead of going through the router.” Again, this sentence comes out 10 out of 10 times I call Starhub. I eventually tried once… and I had to move my entire workstation out into the living room to test the connection. The same issue happened, and not least to mention… how the hell do you expect me to leave my PC out in the living room? If I had to do that, why would I even want a wireless solution in the first place?

A call recently… I actually asked the Starhub operator, “So is Starhub or Linksys going to send a staff to my place and help me shift the entire workstation?” Oh, I forgotten to mention… if you wish to extend a cable from the modem into your room for direct connection, it will be at your own cost when it is actually no fault of yours.

A very sad statistics, until today, there isn’t a single call I put to them that they would not refer me to the other party. So who is going to solve the problem now? Starhub? Linksys? Or should I call a Singtel technician to help fix my Starhub connection? I am sorry… your customer service is out of the world. First class indeed!!!

What the hell is wrong with Starhub and Linksys? Do you guys know you provide one of the suckiest customer service I have ever seen?

Until today, none of them offer to send a technician to my place and attempt to track what the exact problem is.