Endoh’s Dungeon

We hear alot of complaints about lousy customer service in Singapore, but this is definitely one that is worth some commendation.I called the McDelivery hotline at about 5.55am and placed my order for my beloved big breakfast. After all the yadaa-yadaa, I was informed the waiting time would be around 45mins. Well, hardly! I heard the doorbell went off at about 6.15am and standing at my doorsteps was the delivery rider for my food. He greeted me “Good Morning” brightly and had my food already in his hands. I am sure some of you had experienced a delivery rider knocking on your door, and yet you still have to wait for him to slowly retrieve your order for you. Not quite for me. The very moment I opened my door, he had the paperbag right infront of me.

I took over the food, and paid. As he turned around to get my change, I observed that he was pretty drenched. It’s weird, because having a raincoat with him doesn’t quite amount to that. Out of curiosity, I asked why was he so drenched. He replied, that the zip on the bag somehow malfunctioned and so he used his jacket to cover the bag in case the food are soaked. Somehow, it was my instinct that I told him… it’s ok, keep the change. The change was slightly below $3.00 anyway. It’s not alot, but I am sure that amount is somewhat sufficient for a decent breakfast like a packet of nasi lemak or prata. A hot coffee on a cold morning for himself perhaps?

The first thing was, my food was delivered to me in the rain - piping hot. How can I not be thankful? He was polite and courteous. In fact, I haven’t heard such a refreshing greeting in the morning for ages. Most of which, gave me a weary “Good… Morn…ing… Sir…”

What really impressed me, was that he actually got himself drenched trying to shield the food. Maybe some peeps will go exclaiming, that is their job anyway, what’s the big deal? But look, he’s trying to do his job in the best way he can to make sure my food comes intact, even at the expense of getting drenched and who knows, he might just fall ill? I know we have alot of complaints how dangerously they rode their bikes, but to deliver my food fast and piping hot is certainly impressive. It’s only a normal delivery that probably half the population of Singapore had experienced. What sets him apart though, is that extra “personal touch” in his delivery.

I hope he’s already under good shelter because the rain suddenly turned extremely heavy after he left. (Shelly said I sounded as though I am in love with him. LOL!)

I can’t help it. After finishing my breakfast and being a satisfied customer, I got down immediately to send an email citing the branch and transaction ID to offer further commendation. It slipped my mind at that point to get his name, so hopefully they can track the correct rider and inform him about my appreciation. How can we ignore good service when they come knocking on our doors, but yet end up complaining about lousy service?

A big breakfast that costs me $10 with such service, I don’t feel a single bit of pain.

Hungry? You know who to call… 6777 3777